Q: What is your cache?

A: Cache is a component that transparently stores data so that future requests for that data can be served faster.

In other words, your broswer cache consists of stored pieces of content from on a page (like images, links, and text) that the browser remembers from your last visit and loads without checking for updates. This makes the page load faster because it doesn't have to go out looking for the information.

If you're making changes to a page however, your browser cache can cause the page to look like it did before your updates, which can cause major confusion. Therefore, it's important to remember to clear your cache everytime you make changes to a page.

Included below are the steps you need to take to refresh your cache using:

• Firefox
• Safari
• Chrome
• Internet Explorer

Firefox

1. Go to the "Firefox" drop down in your application bar. Scroll down and click on "Preferences."
2. Within "Preferences" click on the "Advanced" tab, then click on "Network."
3. Within the "Network" screen you should see text about how much cache you're using, followed by a "Clear now" button. Click that button and you're done!

Safari

1. Go to the "Safari" drop down in your application bar. Scroll down and click on "Empty Cache."
2. A pop-up confirmation window will come up, click "Empty" to complete the process.

Chrome

1. Go to the "Chrome" dropdown in your application bar. Scroll down and click on "Clear Browsing Data."
   
2. Click the check box next to "Empty the cache" and click "Clear Browsing Data" to complete the task.

Internet Explorer

1. Go to the "Tools" dropdown in your application bar. Scroll down and click on "Internet Options."
2. Under the "Browsing History" heading click on "Delete."
3. The next screen will give you the option to delete many things, deleting the "Temporary Internet Files" will complete the task.

Before credit card transactions are accepted on your site, your Authorize.net account must be configured properly with ACE. This step-by-step guide will allow you to correctly configure your account and provide you with the information Clockwork needs to complete the set-up with your payment gateway with ACE.

If you have any questions, please contact your Clockwork Project Manager.

Setting up an Authorize.Net payment gateway to accept transactions from ACE is a careful, multi-step process. Before you begin, please take a moment to ensure you have the following:

• Obtain your login credentials for the Authorize.Net account management interface, including:
  • Login Id
  • Password
  • Answer to your ‘secret question’
• Ensure your Merchant Account is set-up. (your Merchant Account is the bank account where the funds will be deposited/withdrawn).

Once you've completed these items, you are ready to log into the Authorize.Net account management interface and configure the payment gateway.

Log in to the Authorize.Net control panel at https://account.authorize.net/ using your Login ID and Password.

Since ACE sends its own receipt emails, we want to disable those sent by Authorize.Net. To do this:

1. Go to the main "Settings" screen, and under "Transaction Response Settings", select "Email Receipt".
2. On the "Email Receipts" page, under the "Enable Email Confirmation" heading, uncheck the checkbox labeled "Email transaction receipt to customer (if email address is provided)".
3. Click "Submit".

The MD5 Prefix is a required value for encrypting payments through your gateway.

1. Go to the main "Settings" screen and Select "MD5-Hash" under "General Security Settings".
2. In the two Hash Value fields, enter a value followed by an underscore “_”. Typically the name of your brand or store. Note: be sure to include the underscore at the end of the value.
3. Click ‘Submit’ and send the New Hash Value to your Clockwork project manager.

Test Mode allows entry of credit card numbers without running actual transactions.

As ACE already offers this feature, we suggest turning Test Mode off within Authorize.net (this way you can go live without a second visit to Authorize.net.)

To do this:

1. Go to "Settings", and choose "Test Mode" under general security settings.
2. Click ‘Turn Test OFF’:

NOTE: You will want to ensure Test Mode is turned ON within ACE if you do not want to process orders. Both should be turned off for site launch.

API Login and Transaction Keys are required to connect the ACE payment gateway and Authorize.net. In this step you will generate an API Login, followed by a Transaction Key that must then be sent securely to Clockwork.

NOTE: You will need the secret question/answer to complete this step.

1. Go to the main "Settings" screen. Click "API Login ID and Transaction Key" under "General Security Settings".
2. You will be prompted to enter your security question's answer in order to receive a transaction key. Enter the answer and click, ‘Submit’.
3. Copy the resulting two values exactly, and *securely* deliver them to Clockwork.
   • "API Login ID" e.g. 78qAWmFzO4c
   • "API Transaction Key" e.g. 52BGU8f77d2Ti34W

Do to the secure nature of this information; do not send these over unencrypted email. Use one of the following options to transmit this information to Clockwork:

• GPG encrypted email
• Password-protected ZIP archive
• Telephone

NOTE: Once a transaction key is generated, you cannot view it; you must generate a new one if you lose it. When the Transaction Key is displayed, be sure to copy it to a safe place.

If you have forgotten your AMM password you can request a new one by emailing support@clockwork.net. Clockwork support will trigger a password reset that will email you a temporary, one-time use password. Additionally, if you know who the Super Users are at your organization they can also reset your password.

The temporary password is only valid for 24 hours so it's important that you access the AMM within that window. After you receive the temporary password, use the steps below to complete the process.

Once you have received the temporary password please follow these steps to complete the password reset.

1. Go to the login screen of your AMM.
2. Enter your username and the temporary password provided in the email. Note: Manually entering the password works better than copy/paste and passwords are case sensitive.
3. After you click login you will be prompted to enter the "old" password and then a new password. (see image below). Please enter the temporary password provided as the "old" password, and then enter a new password.
4. Click "Save New Password" when complete to finish the reset process and to finish logging in.

If you continue having problems logging into the AMM please follow up with Clockwork Support (support@clockwork.net).